Angry and vocal customers are never a good thing. Right? With social media it can be an opportunity to flex your customer service muscles.
Entries in customer service (4)
A dedicated HR department, a marketing staff, IT experts at the ready? Thanks to crowdsourcing, you can. Leveraging the availability of a small army of experts around the world in every area and the technology of cloud computing, companies are bringing this expertise to bear for every small business with a laptop and an internet connection.
To the list of words that can be spoken only by their first letter (the F-Word and others) let's add the S-Word: Service.